*We Offer Free Estimates*
Although we would love to restore your porcelain bowl or figurine, repair your ceramic plate or sculpture, fix your damaged doll, or do a professional, flawless restoration on any damaged item you might have after we provide you with an estimate, you are under no obligation to have our studio repair your items.
The client is responsible for insuring his/her items and for postal service fees.
See the Packing & Shipping page for detailed instructions.
Museum quality and invisible porcelain repair and restoration is a multi-step process that requires time and effort, therefore our restoration prices are based on the complexity of the work and the severity of the damage. The value of the item does not affect the price.
Please contact us before sending any damaged items for assessment. We ask that you provide a photograph of the item via traditional or electronic mail, along with the measurements of the item you want to repair, a description of the damage, and any questions or comments you might have.
Within a few days of receiving your request and photographs, we will send you a written, no-obligation estimate, which will include a restoration method that will be used on your piece as well as an approximate fee or price-range for the work.
The restoration process normally takes three to four weeks (if the damage is very severe, we may require an extra week to complete the restoration). After the restoration is complete, we will notify you via email and attach photos of the restored item. If you prefer to be notified by phone, please let us know.
Please note: In accordance with New York State Lien Law Articles 8 and Article 9, the client is expected to remunerate Luel Restoration Studio (Artisan) for the work upon completion of the restoration. If the client fails to do so within 180 days from the day he/she was notifed that the work has been completed, Artisan may choose to execute her lien rights with regard to the unclaimed item(s), including but not limited to allowing for the sale of the item to compensate for any unpaid balance for services rendered.
If you need to submit an official estimate on our stationary to an insurance company, let us know and we will provide you with one free of charge.
We’re looking forward to hearing from you.